| Als Army Store Return Policy | X |
Return
Policy
30 Day Money Back Guarantee
Al's Army Navy wants you to be fully satisfied with every item
you purchase. However, we know it's sometimes necessary to return
or exchange an item. If you are not satisfied with an item that you
have purchased you may return it within 30 days of delivery for a
full refund of the purchase price (not including shipping and
handling costs) or within 90 days for an exchange or online
credit.
The item returned must be in NEW and UNUSED condition to
ensure full credit. Standard return policies do not apply to all
items. Please see our Return Exceptions policy for instructions on
how to return these particular items.
Return or Exchange
All products must be returned in NEW and UNUSED condition, in
original manufacturer boxes with a copy of your original packing
slip and completed return form to ensure full credit. Please call
our customer service department at 407.425.4932 to initiate your
return. You will be sent a return form with a return authorization
number. Items returned without first obtaining the return
authorization number may not quality for a full credit.
You may also return the item to one of our store locations.
Please bring the item along with the invoice and all original
packaging to the Customer Service counter. We will do our best to
meet your needs with an exchange but, if that is not an option, we
will issue a refund to you in the same form of payment originally
used for credit.
Online Returns: If an item is being returned
because of a mistake on our part (i.e. wrong size was sent, etc.),
we will pay for return shipping. If an item is being returned
because of a mistake on the customer's part (i.e. ordered wrong
size or color, buyer's remorse, etc.), the customer
is responsible for return shipping.
We do not accept returns or exchanges on the following:
- Airsoft guns
- Used items (surplus, etc.)
- Firearms
- Knives
- Undergarments
